1300 523 524
Our Community
Refer for support
Contact Us

Your NDIS questions, answered in plain English

If you have ever felt like everyone expects you to understand the NDIS already, you are not alone. Here are some of the questions people ask us most often. And if you cannot find yours, ask us.

Ask Us Your Question

Frequently Asked Questions

  • 01

    The National Disability Insurance Scheme (NDIS) is an Australian Government programme providing funding and support to people with permanent and significant disability. Administered by the NDIA, the NDIS gives participants choice and control over their supports, with funding tailored to individual goals and needs.

  • 02

    The NDIS supports eligible people with disability who meet the Scheme's age, residence, disability or early intervention requirements. Generally, you must be younger than 65 when you apply and meet the relevant Australian residency requirements. Children younger than 9 may access support through the NDIS early childhood approach. If you are unsure about eligibility, our team can help you understand where to find the right information.

  • 03

    Agency Managed: NDIA pays registered providers directly. Plan Managed: A plan manager pays providers on your behalf; you can use registered and unregistered providers. Self Managed: You manage your own funding; maximum flexibility, use any provider. Lifest works with participants under all three management types.

  • 04

    ILO is a flexible, person-centred approach to home and living support under the NDIS, for participants who want a unique, tailored living situation such as living with a host family or other bespoke arrangements. ILO is not suitable for participants needing 24/7 rostered support (SIL is more appropriate) or registered nursing care.

  • 05

    STA is an NDIS-funded support providing a participant with temporary accommodation and support for a short period, typically to give their usual carer a break. STA can be funded for up to 28 days per year in a participant's NDIS plan. Lifest can assist with in-home respite and, where appropriate, STA.

Getting Started

  • Contact us by phone, email or online enquiry form. We will arrange a free initial consultation to understand your plan, goals and support needs. We handle the paperwork, set up service agreements, and match you with the right support workers and practitioners. You can be receiving support within days of your first contact.

  • Not always. Many services are NDIS-funded, but we also offer private services accessible by anyone. Contact us to discuss options available to you.

  • Yes. You have the right to change providers at any time. Give your current provider the required notice period (usually 2–4 weeks as per your service agreement). Our team can guide you through the transition process to make it as smooth as possible.

About Lifest

  • Yes. Lifest HealthCare is fully registered under the NDIS Quality and Safeguards Commission framework. This means we meet the NDIS Practice Standards and all staff hold required screening, qualifications and training.

  • Lifest HealthCare was founded in 2019, giving us 7+ years of experience supporting participants and families across Brisbane and South East Queensland. In that time we have grown to a team of more than 100 professionals supporting over 500 NDIS participants.

  • We provide services across Brisbane and Southeast Queensland including: Brisbane CBD and surrounds, Southside and Northside Brisbane, Logan, Ipswich, Springwood, Crestmead, Beenleigh, Sunshine Coast, Moreton Bay and surrounding regions. Contact us to confirm your specific area. We are regularly expanding coverage.

Still have a question?

Our friendly Brisbane team is available
Monday to Friday, 8:30am–4:30pm.

We will get back to you within one business day.

Contact Us